SHIPPING

1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

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2.a. For delivery in Bombay
We use a 3rd party courier service for last mile shipping. During checkout, please select your postal area to appropriately add shipping costs to your total.

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2.b. For Shipping Pan India

We use a 3rd party courier service for shipping pan India. The cost of shipping your order will depend on your location. Upon receipt of your order we will share approximate shipping costs of our delivery partner. With your approval, we will proceed with the shipment. It is entrusted that you will complete the payment for shipping based on actuals. 

3. Returns
Given the nature of fresh produce and products, Farmers Tree cannot process returns. That said, if you have received a product of poor quality that is controllable on our end (for example, spoiled jar of jam), we will happily replace or refund this. Please note, we cannot be held responsible for damage during transit (for example, broken jar of jam). Please read more about this below (#6).

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4. Delivery Terms
 

4.1 Transit time within City

For Mumbai customers, once orders have left the farm, it will arrive to you in under 8 hours. We deliver on Sundays. 

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4.2 Transit time within India

For pan-India customers, we only supply mangoes and products with a long shelf life, for example, herbal teas, superfood powders. We do not ship fresh produce besides mangoes. Shipment is via Mumbai-based courier services. Transit time will depend on location of the receiving party, but is typically between 2-5 days.

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4.3 Transit time Internationally
We do NOT ship internationally. 

4.4 Dispatch Schedule
Orders dispatched to the city depend on season and item type, as follows: 
(i) Fresh produce (except mango) and products (herbal tea, jams, powders) are dispatched to the city once per week during season.
(ii) Mango is dispatched to the city 3 times per week. 

(iii) Some seasons require us to cease regular dispatch, for example, rice planting. During this time, orders received are fulfilled within 5-7 working days. Clients are informed of the delivery schedule as orders are received.  

4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping
Farmers Tree will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

4.6 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

4.7 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

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5. Tracking Notifications
Upon dispatch, customers are intimated via email of the approximate time of delivery. Included is the phone number of our logistics manager who coordinates with the logistics partner. Customers who have not received their order within the estimated delivery schedule are asked to contact our logistics manager immediately so that appropriate steps can be taking in tracking the order. ​

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6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, please reject the parcel from the courier and get in touch with their customer service. We will do our best packing items before they leave the farm. That said, we cannot be held accountable for damage during shipment. 

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7. Duties & Taxes
Farmers Tree is below the threshold for GST and thus no additional taxes are applied to your goods. We do not export or import and thus no international duties and taxes are applied to your goods. The price paid by customer during checkout is final. 

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8. Cancellations
We can only accept cancellations to your order before it has been dispatched from the farm. If an order has already been dispatched, we cannot cancel your order.

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9. Customer service

For all customer service enquiries, please email us at vrindavanfarm@gmail.com